AMD refers to the X3D processor burn problem, which is all the motherboard manufacturer misconfigured the voltage.

AMD has faced challenges recently, especially the ASRock motherboard users of the X3D series Ryzen processors have reported many failures. X3D is a PC player for its additional 64MB 3D V-Cache, but it also makes many users trouble. At the beginning of the year, there were more than 100 cases of global collapse of Ryzen 7 9800 X3D processors, starting from 157 as the ASRock 800 series motherboards (mainly X870 and B850 AM5 architectures). The damage situation includes the deadlock after less than an hour of operation, the long standby cannot be started and the CPU is partially damaged, but the motherboard can still use other CPUs.

When visiting the Korean website Quasar Zone, AMD's high-level David McAfee and Travis Kirsch acknowledged these problems, but blamed the motherboard vendors who did not follow AMD's advice. Some manufacturers have improved AMD and Intel motherboards’ pre-powered power to improve performance, but certain conditions can certainly lead to failure, especially high-level processors.

ASRock preliminary investigation found that the problem may be that there are strange objects in the CPU slot, but the user and community criticism are insufficient. It is generally believed that the motherboard design and BIOS voltage settings are inconsistent. Most players recommend using the 3.20 Beta ASRock BIOS to correct voltage management and improve compatibility.

There are also similar problems in front of the AM5 slot. In early 2023, some Ryzen 7000 series X3D processors were physically distorted, with a bulge at the bottom, which could permanently erode the CPU and skew the leads in the slot. AMD blames some motherboards for incorrect voltage settings and pushes BIOS updates to limit voltage.

This reminds people of the long process of Intel tracking the 13th and 14th generation Core processor failures. Intel had to push repair programs multiple times and said that the main reason for the board manufacturer's products to deviate from Intel's recommended default settings. Intel also extended the warranty period of all 13th and 14th generation Core processors to calm public grievances.

McAfee and Kirsch recommend that users install the latest BIOS updates of the motherboard manufacturer as quickly as possible to obtain new default settings for AMD and partners. The long life of AMD chipsets and CPU sockets, as well as AMD's various tools to adjust power limits and ultra-frequency, may cause more challenges when testing and tracking problems. This is particularly obvious on the AM4 motherboard. The 2017 X370 motherboard theory can be paired with the Ryzen 5 5500X3D processor. Even with the AM5, users may plug the new Ryzen X3D processor into the motherboard three years ago, but Intel's system does not have a similar upgrade method.

AMD has opened the RMA (return) program of the affected CPU. If the caller encounters a failure, it will immediately notify the official repair or replacement. It is recommended that consumers update the motherboard BIOS as quickly as possible to avoid using non-AMD-suggested pre-voltages to reduce the risk of hardware damage.

Like Intel before it, AMD blames motherboard makers for burnt-out CPUs